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Return Policy
All purple tagged boutique items may be returned for store credit only and within 30 days of purchase, no exceptions. Returned items must have tags attached to the garment and accompanied by the original receipt. Any returned items that appear to have been washed, worn, have a smell of smoke or perfume will be refused.
No returns, no exchanges & no store credit on any item on sale over 20% off!

All returns must be sent to:
My Big Sister's Closet
923 E. Garrison Blvd.
Gastonia, NC 28054

Store credit will be issued after the item is received. The return shipping cost is the customers responsibility. Please allow 7 business days for your store credit to be processed (after we receive the item). The store credit will be added to your account to be used for future online purchases at www.mybigsistersclosetboutique.com.

If you receive an item that is defective, please contact us at 980-888-4015 and we will address the issue. You must contact us about the damaged item within 5 days of receiving your order.

 

Consignor Information

Please read the terms and conditions so that we can help you and My BIG Sister’s Closet become successful!!
 
60% Owner 40% Consignor Split.
We accept higher quality/label plus size women’s clothing Sizes 14 and up and X-Large and up.
We accept higher quality accessories, purses, shoes (must be new or gently worn), and costume jewelry.
We ask that all items be…….
Good fabric and design.
No more than 2 years old.
Have no broken zippers, missing buttons or rips and tears.
Clean & odor free (please no perfumes/tobacco smells or stains)
Please wash items at least 2 days prior to bringing items in.
Clean and pressed Hanging on plastic hangers on arrival.
All slacks, shorts, and capris must be dry cleaned.
Please bring purses and shoes in a bin or plastic container.
Please limit clothes to no more than 25 on each drop off.
Call our store for an appointment at 980-888-4015.
Checks will be ready by the l5th of each month. If you want your checks mailed, please bring us a stamped, addressed envelope.
The Check will be for the items sold the previous month.
We do not cut checks under $10.00.
One time $10.00 Administrative fee.
.25 tagging fee per item.
My BIG Sister’s Closet is not responsible for damaged, missing or stolen merchandise.
Items not sold after 90 days will be donated to a local charitable organization.
All rules are subject to change at any time. Please do not be offended if we do not accept your items as our skilled staff must rely on past and present experience to determine what will sell in our store.
Management has the right to place items on sale during the 90 Day consignment period.
My BIG Sister’s Closet would like to thank you for giving us your business. We want to develop a great relationship with all our consignors and look forward to working with each and every one of you!
What sells best?
In-season brand name casual and business casual items sell best.
Clothes should be washed, wrinkle free, and odor free. Please check for stains, missing buttons, broken zippers.
Purses should be in current style and clean inside and out.
Shoes should look almost brand new inside and out.
Brands we love!
Ralph Lauren, Michael Kors, Talbots, Eileen Fisher, Jones New York, Torrid, Lane Bryant, Avenue, Apt. 9, and other high end brands.
What do we not accept?
Wedding dresses, long formal wear, Suits (pant & skirt), items not in current style-over 2 years old, worn shoes, long leather coats, Wal-Mart, KMart, Target, Old Navy, and Alfred Dunner,
We cannot accept any clothing that is not freshly laundered or dry cleaned, wrinkle free and on hangers.